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LexJet Forms Strategic Alliance for On-Site Service and Support

LexJet service center locations.
source: LexJet

August 6, 2008--Sarasota, Fla. LexJet announces the formation of LexJet Service Company, a strategic alliance between LexJet Corporation and GEI WideFormat, based in North Canton, Ohio. The new organization will expand LexJet's service offerings with nationwide, on-site wide-format printing equipment service and support.

LexJet Service Company allows LexJet customers across the United States to easily access on-site service for a wide variety of digital equipment and software, including Hewlett-Packard's line of wide-format printers and Digital Equipment Company's Legend 72HUV hybrid (roll-to-roll and flatbed) industrial UV-curable printer.

"LexJet Service Company strengthens LexJet's commitment to customer service across the board. In addition to our standard free and unlimited phone support, LexJet customers now have a one-stop network of on-site service and technical support technicians they can rely on for hands-on digital equipment service," says John Lane, LexJet's vice president.

With 50 service locations across the U.S. -- including locations in most major metropolitan areas -- same-day or next-day on-site service will now be available to LexJet customers.

"This alliance is a significant boon to the wide-format printing industry. Print shops that require on-site service now have the additional backing of two highly respected and established companies. LexJet brings valuable experience, top-notch customer support, and an extensive product line covering every technology currently available," explains Roger Ilgen, GEI WideFormat's vice president and general manager.

Product lines supported by LexJet Service Company include Hewlett-Packard, Epson, Canon, Mimaki, Mutoh, Seiko, Digital Equipment Company, AGFA, DuPont, and OKI. LexJet Service Company will act as LexJet's on-site service division, augmenting the technical and product expertise of LexJet's extensive staff of highly trained account specialists.

LexJet is dedicated to total convenience and personal customer service for its vast line of digital color imaging products. With one-day ground delivery to most of the continental United States, telephone and on-line ordering, highly trained account specialists, free and unlimited product and technical support, and extensive educational resources, LexJet is the industry's premier one-stop, direct source for all kinds of imaging products.

GEI WideFormat, a Visual Edge Technology Company, markets equipment, software, service and supplies on a direct basis as well as through a 100+ dealer network in North America. The wide-format sales and service teams of GEI are capable of handling all aspects of an account's needs: equipment sales, service, supplies, management systems, training, technical support, logistics, software, installations, and marketing.